CISCO Comprehensive Premium Category 12 - Technical support - parts and labour - 1 year - on-site

SMARTnet and SMARTnet Onsite provide enhancement a

CISCO Comprehensive Premium Category 12 - Technical support - parts and labour - 1 year - on-site

SMARTnet and SMARTnet Onsite provide enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise, both on line and via telephone, the ability to refresh their system software at will, and a range of hardware advance replacement options. SMARTnet Onsite provides all SMARTnet services and complements the hardware advance replacement feature by adding the services of a field engineer (critical for those locations where staffing is insufficient or unavailable to perform parts replacement activities). SMARTnet and SMARTnet Onsite provide both remote support and onsite parts service, augmenting your staff's ability to maintain and operate your device, and ensuring that your device performs at its highest possible levels of performance and longevity.

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